Terms and Conditions
Last updated: June 2026
These Terms and Conditions ("Terms") govern all engagements between CoInside Pte Ltd ("we", "us") and our clients ("you"). They apply alongside any engagement letter or Statement of Work ("SOW") agreed between us. Where there is a conflict between these Terms and an SOW, the SOW prevails.
By engaging CoInside, you agree to these Terms.
1. Our services
We provide strategy, commercial advisory, and execution support services as set out in the relevant SOW. The scope, deliverables, timeline, and fees for each engagement are agreed in the SOW.
We reserve the right to determine how services are delivered, including which team members and methods are used, provided the agreed outcomes are met.
2. Fees and payment
Fees are set out in the SOW. Unless otherwise agreed:
— We reserve the right to pause or suspend work on any engagement where invoices remain unpaid beyond 30 days
All fees are exclusive of applicable taxes, which are your responsibility.
3. Your obligations
The quality of our work depends on yours. You agree to:
— Provide accurate, complete, and timely information when we ask for it
— Make relevant stakeholders available for conversations, reviews, and decisions within agreed timeframes
— Give feedback and approvals within the timelines set out in the SOW
Where delays in delivery are caused by your failure to meet these obligations, we are not liable for the resulting impact on timelines or outcomes. We reserve the right to adjust timelines or fees accordingly.
4. Intellectual property
All intellectual property created by CoInside in the course of an engagement — including strategies, frameworks, documents, presentations, and other deliverables — remains owned by CoInside unless expressly agreed otherwise in writing.
Upon receipt of full payment, we grant you a non-exclusive, perpetual licence to use the deliverables from your engagement for your internal business purposes.
Our underlying methodologies, tools, frameworks, and know-how remain our property at all times, regardless of how they are applied in your engagement.
You warrant that any materials, data, or content you provide to us do not infringe the intellectual property rights of any third party.
5. Confidentiality
Each party agrees to keep the other's confidential information — including business strategies, client data, financial information, and the contents of any SOW — strictly confidential. Neither party will disclose such information to any third party without prior written consent, except where required by law.
This obligation survives the end of the engagement for a period of 3 years.
We may reference that you are or have been a client of CoInside for the purposes of our own marketing, unless you ask us in writing not to.
6. Limitation of liability
We will perform our services with reasonable care and skill. However:
— We do not guarantee specific business outcomes, revenue results, or growth targets. Our work is advisory and strategic in nature; results depend on factors outside our control, including your own execution.
— We are not liable for the actions, performance, or failures of any third party, including platforms, vendors, agencies, or tools recommended or used in the course of an engagement.
— We are not liable for delays, cost overruns, or degraded outputs resulting from your failure to meet the obligations in section 3.
— Our total liability to you for any claim arising from an engagement is limited to the fees paid by you to us in the three months preceding the claim.
Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.
7. Termination
Either party may terminate an engagement by giving 30 days' written notice, unless a different notice period is specified in the SOW.
We may terminate immediately if you fail to pay invoices within 30 days of their due date, or if you materially breach these Terms and do not remedy the breach within 14 days of written notice.
On termination, you will pay for all work completed up to the termination date. Where you have paid in advance for work not yet delivered, we will refund that portion unless termination was caused by your breach.
8. Governing law
These Terms are governed by the laws of Singapore. Any disputes arising from or in connection with these Terms or any engagement will be subject to the exclusive jurisdiction of the Singapore courts, unless otherwise agreed in writing.
9. General
— These Terms, together with the relevant SOW, constitute the entire agreement between us for each engagement and supersede any prior discussions or representations.
— If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
— We may update these Terms from time to time. The version in effect at the start of each engagement applies to that engagement.
— Neither party may assign its rights or obligations under these Terms without the prior written consent of the other.
10. Contact
CoInside